Question 1

Is NexiOps built for multi-client contact centers?

Accepted Answer

Yes. NexiOps is purpose-built for outsourced contact centers and BPOs running multiple clients. You forecast and staff across every client's SLA from one workspace, so a spike on two clients at 2am doesn't blow your penalty clause.

Question 2

How is NexiOps priced?

Accepted Answer

Per agent seat, with the per-seat price dropping as you add seats. The Starter plan starts at $69/seat/month for 1-20 seats. Annual billing saves about 17%. Full tier pricing is on the pricing page.

Question 3

Can each client's data stay isolated?

Accepted Answer

Yes. Each client runs in its own tenant scope. Queues, cases, contacts, and recordings are scoped per client so there is no cross-client data leakage.

Question 4

How fast can we go live with a new client?

Accepted Answer

Most teams take their first live call within minutes of setup. Adding a new client doesn't require re-provisioning your whole stack.

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