Why teams switch to NexiOps
You're either paying too much for a legacy WFM suite, or stitching together a spreadsheet, a dialer, and a helpdesk that can't tell one client's SLA from another. NexiOps replaces all of it — one workspace, every client, priced per seat.
| Capability | NexiOps Multi-client CCaaS + WFM | Legacy WFM NICE / Verint-class | Patched stack Sheet + dialer + helpdesk |
|---|---|---|---|
| Multi-client tenant isolation | Add-on | ||
| Per-client SLA & penalty tracking | Custom build | ||
| Forecast across all clients at once | |||
| Built-in CCaaS dialer + IVR | Separate tool | ||
| CRM + helpdesk in one workspace | Add-on | Separate tool | |
| Go live in days, not quarters | Varies | ||
| Per-seat price on the page | Varies | ||
| Cancel anytime | |||
| Enterprise SSO / MFA / audit | Varies | ||
| Setup in minutes to take calls |
How Our Per-Seat Pricing Compares
Competitors charge per seat for a contact center platform alone — then bill separately for workforce management, QA, CRM, and HR/payroll. NexiOps bundles the entire stack into one per-seat price.
| Platform | Entry /seat/mo | Mid-tier /seat/mo | Full suite /seat/mo |
|---|---|---|---|
NexiOps CCaaS + WFM + QA + CRM + HR/payroll | $25–69 | $25–69 | All included |
| Salesforce Agentforce CC | $125 | — | Custom |
| Five9 | $119 digital / $159 voice | ~$175–200 | ~$229–250 |
| NICE CXone | $71–110 | $135–169 | $209+ |
| Talkdesk | $85 | $115 | $225+ |
| Genesys Cloud CX | $75 | $115 | $240 |
| Nextiva | $75 | — | — |
| RingCX (RingCentral) | $65 | — | — |
| Zendesk | $55 | — | $115+ |
| Aircall (voice only) | $30 | — | — |
Based on vendor-published list prices as of September 2026. Competitor tiers typically exclude telephony usage, AI add-ons, and professional services. NexiOps pricing is per-seat with volume discounts and no separate WFM/QA/HR modules.
One Seat, Whole Stack — The Real Cost
The platform sticker price is only part of the bill. Here's what assembling the same capability set costs with a typical competitor stack, per seat per month.
| Stack component | Typical competitor stack | NexiOps Growth |
|---|---|---|
| Contact center platform (voice, IVR, routing) | ~$115 | $59 |
| Workforce management & scheduling | $25–50 | Included |
| QA scoring & call coaching | ~$50 | Included |
| CRM & helpdesk | $25+ | Included |
| HR & payroll | $12+ | Included |
| Total per seat / month | ~$227+ | $59 |
| 50-seat monthly total | ~$11,350+ | $2,950 |
Representative vendor-published list prices as of September 2026 (Genesys Cloud CX 2–class platform, Zendesk WFM/Workforce Engagement add-ons, Gusto-class HR/payroll). Excludes telephony usage and professional services. NexiOps Growth example at $59/seat/mo monthly.
Legacy suites were built for one giant queue. NexiOps was built for the BPO running ten clients, each with its own SLA.
Dialer, scheduling, CRM, helpdesk, and billing in one place — so context doesn't fall through the cracks between tabs.
Per-seat pricing that drops as you grow, starting at $69/seat/month. Cancel anytime. No multi-year quote dance.