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The more seats you add, the less you pay per agent. Every plan includes our full CCaaS suite — voice, CRM, WFM, analytics, and AI. No hidden fees.
Prices in USD. Taxes calculated at checkout based on your billing address.
For small teams getting started with CCaaS
For growing contact centers scaling up
For established mid-size operations
For large contact centers with complex needs
For enterprise-scale contact center operations
For global enterprises with 1,000+ seats
Every plan includes monthly voice minutes, SMS/email allowances, and an included phone-number allowance. Usage beyond your plan's limits — overage call minutes, extra phone numbers, and additional SMS — is billed monthly at published per-minute rates. See Voice Usage & Overages below for current rates.
Competitors charge per seat for a contact center platform alone — then bill separately for workforce management, QA, CRM, and HR/payroll. NexiOps bundles the entire stack into one per-seat price.
| Platform | Entry /seat/mo | Mid-tier /seat/mo | Full suite /seat/mo |
|---|---|---|---|
NexiOps CCaaS + WFM + QA + CRM + HR/payroll | $25–69 | $25–69 | All included |
| Salesforce Agentforce CC | $125 | — | Custom |
| Five9 | $119 digital / $159 voice | ~$175–200 | ~$229–250 |
| NICE CXone | $71–110 | $135–169 | $209+ |
| Talkdesk | $85 | $115 | $225+ |
| Genesys Cloud CX | $75 | $115 | $240 |
| Nextiva | $75 | — | — |
| RingCX (RingCentral) | $65 | — | — |
| Zendesk | $55 | — | $115+ |
| Aircall (voice only) | $30 | — | — |
Based on vendor-published list prices as of September 2026. Competitor tiers typically exclude telephony usage, AI add-ons, and professional services. NexiOps pricing is per-seat with volume discounts and no separate WFM/QA/HR modules.
The platform sticker price is only part of the bill. Here's what assembling the same capability set costs with a typical competitor stack, per seat per month.
| Stack component | Typical competitor stack | NexiOps Growth |
|---|---|---|
| Contact center platform (voice, IVR, routing) | ~$115 | $59 |
| Workforce management & scheduling | $25–50 | Included |
| QA scoring & call coaching | ~$50 | Included |
| CRM & helpdesk | $25+ | Included |
| HR & payroll | $12+ | Included |
| Total per seat / month | ~$227+ | $59 |
| 50-seat monthly total | ~$11,350+ | $2,950 |
Representative vendor-published list prices as of September 2026 (Genesys Cloud CX 2–class platform, Zendesk WFM/Workforce Engagement add-ons, Gusto-class HR/payroll). Excludes telephony usage and professional services. NexiOps Growth example at $59/seat/mo monthly.
Your subscription plan determines your support tier. Upgrade anytime for faster response and more agent hours.
| Support Feature | Self-Service | Standard | Priority | Enterprise |
|---|---|---|---|---|
| Starter | Growth | Scale, Business | Enterprise, Enterprise+ | |
| Knowledge Base & Portal | ||||
| Response Target | 48 hours | 24 hours | 8 hours | 1 hour |
| Monthly Agent Hours | 0 (KB only) | 2 hours | 8 hours | Unlimited |
| Phone Support | — | — | ||
| Dedicated CSM | — | — | — | |
| 60-Day Onboarding Priority |
All new subscribers receive 60 days of complimentary Priority support during onboarding. Need more hours? Add-on support packs available at $150/hour.
All plans include monthly voice minutes. Usage beyond plan limits is billed at transparent per-minute rates:
Note: Telecom taxes and Carrier Recovery Fee (CRF) add ~15–20% to voice charges depending on location. Monthly billing reports are auto-generated and emailed in PDF/Excel format.
Expert-led setup, IVR configuration, agent training, and go-live support
Up to 25 agents — remote setup, IVR configuration, agent training, and go-live support
26+ agents — full remote deployment, custom workflows, integrations, and white-glove onboarding
Limited-time offer: 50% off all remote training & configuration packages. Expires December 31, 2026.
Our Enterprise+ tier offers dedicated infrastructure, custom SLAs, and white-glove onboarding for global operations.
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