One workspace for every job a multi-client contact center runs
Not a pile of tabs. NexiOps covers the calls, the staffing, the dashboards, the CRM, the billing, and the knowledge base — so context doesn't fall through the cracks between clients.
Route, log, and analyze calls across every client from one dialer — omnichannel routing, full call logs, QA, transcripts, and AI summaries.
Build coverage that holds up when two clients spike at once — PTO-aware conflict checks, shift marketplace, and staffing analytics.
One screen for SLA health, queues, and staffing across all clients — live dashboards, breach alerts, and forecasts.
Take a new agent from hired to hitting SLA faster — onboarding flows, coaching, reviews, goals, recognition, and insights.
Accounts, contacts, and pipeline so no client falls through the cracks — unified accounts, activities, timelines, and email logging.
Invoices, payments, and payroll exports without a second stack — quotes, expenses, and usage/billing history reporting.
Give agents and clients the right answer in seconds — centralized internal KB and client wiki with search, suggestions, and AI summaries.
Track onboarding, go-lives, and client work without a separate PM tool — Kanban boards, milestones, resource planning, and progress tracking.
Fair Workweek, meal/rest breaks, geofenced clock-in, labor-budget variance, pay-equity audit, weekly sentiment pulse, SMS shift confirmations, and a what-if simulator — auto-detected by jurisdiction, no add-ons.