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NexiOps is the workforce and operations platform built for contact centers that serve multiple clients. Instead of stitching together a dialer, a helpdesk, a scheduler, a CRM, and a billing tool, NexiOps gives your team one workspace to take calls, schedule staff, track cases, manage clients, and get paid — all from a single login.
Each client runs in its own isolated tenant scope, so queues, cases, contacts, and recordings never leak between accounts. You go live in days, not quarters, and the per-seat price is on the page — no "contact us for a quote" wall.
Teams running 3–50+ client accounts per tenant — outsourced contact centers, BPOs, and multi-client operations teams that need one system instead of five.
One workspace replaces your dialer, helpdesk, scheduler, CRM, and billing tool.
Run inbound, outbound, and blended contact center operations across every client you manage — from one dialer.
Build coverage that holds up when two clients spike at once. PTO-aware scheduling, shift marketplace, and AI forecasting.
One screen for SLA health, queues, and staffing across all clients. Real-time alerts and drilldowns for rapid action.
Take a new agent from hired to hitting SLA faster. Onboarding, coaching, reviews, goals, and recognition in one place.
Keep every client's context in one place — accounts, contacts, pipeline, and email logging so nothing falls through the cracks.
Invoices, payments, and payroll exports without a second stack. Bill clients and pay your team from one workspace.
Give agents and clients the right answer in seconds, not minutes. Centralized internal KB and client wiki with AI summaries.
Track onboarding, go-lives, and client work without a separate PM tool. Kanban boards, milestones, and resource planning.
A state-of-the-art support case and incident system — war rooms, RCA, timelines, and post-incident reviews built in.
The suite most platforms charge extra for — Fair Workweek, breaks, geofenced clock-in, labor budgets, pay equity, sentiment, and a what-if simulator. Auto-detected by your jurisdiction, included on every plan.
Click any video to watch a walkthrough of the platform — real product demos, feature spotlights, and tutorials.
The price drops as you add seats. No hidden fees, no quote wall. Annual saves about 17%.
1–20 seats
$57/seat/mo annually
For small teams getting started with CCaaS
21–50 seats
$49/seat/mo annually
For growing contact centers scaling up
51–100 seats
$41/seat/mo annually
For established mid-size operations
Book a demo, talk to our sales team, or schedule training — no account required.
See NexiOps in action with a personalized 30-minute live walkthrough.
Schedule →Have questions about plans, pricing, or custom needs? Our team is here.
Contact us →Expert-led training sessions — free with Scale & Enterprise plans, or purchase separately.
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